Independence of the Seas receives generally positive reviews for its service, entertainment, and family-friendly atmosphere. Many guests praise the staff's friendliness and the variety of activities available for all ages. However, there are recurring criticisms regarding food quality, crowded public areas, and extra charges for amenities that were once included. Some guests also mention issues with organization during embarkation/disembarkation and guest services. Overall, the ship is seen as a solid choice for families and groups, but with room for improvement in food, value, and crowd management.