The Sapphire Princess receives high praise for its attentive staff, enjoyable itineraries, and overall cruise experience. Most guests found the service, food, and entertainment to be excellent, with many describing their trips as memorable and relaxing. However, some reviews mention that the ship is showing its age and could benefit from renovations, and there are occasional complaints about specific issues such as smoking in public areas, mediocre food, and disappointing excursions. Despite these drawbacks, the majority of guests felt the cruise offered good value and would recommend it.