Overall, the cruise ship receives mixed reviews. Many guests praise the cleanliness of the ship, the friendliness of the crew, and the convenience of cruising. However, there are recurring complaints about the quality and variety of food, lackluster entertainment, issues with communication and organization (especially regarding port changes and pre-boarding), and some dissatisfaction with the Medallion app and service responsiveness. Excursions and port experiences were sometimes negatively affected by weather or poor planning. While some guests had an exceptional experience, others felt the cruise did not meet their expectations, particularly in terms of food, entertainment, and customer service.