The Norwegian Spirit receives generally positive reviews for its service, destinations, and entertainment, but is frequently criticized for its aging facilities, inconsistent food quality, and occasional lapses in customer service. Many guests praise the friendly crew and diverse itineraries, but note that the ship is in need of refurbishment. Pricing and value are seen as fair, though extra charges and expensive excursions are a common complaint. Cabins are often described as clean but dated, with some maintenance issues reported. Entertainment is a highlight, while food and dining experiences vary widely. Overall, the ship offers a good cruise experience, especially for the price, but improvements are needed in several areas.