The Norwegian Joy receives mixed reviews, with many guests praising the ship's staff, entertainment, and specialty dining, while others express disappointment with embarkation/disembarkation processes, food quality in main dining, crowded spaces, and extra charges. The ship is generally considered clean and well-maintained, and itineraries are often highlighted as a strong point. However, issues such as slow service, cabin size, and communication about entertainment bookings and itinerary changes are noted. Overall, the experience is enjoyable for many, but some guests feel the value and organization could be improved.