The Norwegian Joy receives mixed reviews, with many guests praising the ship's staff, specialty dining, and entertainment, while others express disappointment with embarkation/disembarkation processes, food quality in main dining, crowding, and extra charges. The ship is generally described as clean and modern, with standout experiences in The Haven suites and specialty restaurants. However, issues such as itinerary changes, slow elevators, and expensive extras are noted. Overall, the cruise is enjoyable for many, but some guests feel the value and experience have declined compared to previous years.