The Norwegian Joy receives mixed reviews, with many guests praising the ship's friendly staff, diverse dining options, and impressive entertainment. The ship is described as clean and well-maintained, with standout experiences in The Haven suites and specialty restaurants. However, several guests report issues with embarkation and disembarkation, crowded public areas, inconsistent food quality, and extra charges for amenities. Some also mention disappointment with excursions, cabin size, and communication about entertainment bookings. Overall, the cruise is enjoyable for many, but there are notable areas for improvement.