The Norwegian Gem receives generally positive reviews for its friendly staff, clean ship, and enjoyable entertainment. Many guests praise the service and the variety of activities, though there are recurring criticisms regarding food quality and consistency, port changes, and some issues with accommodations and pricing. The ship is well-maintained, but some feel it is showing its age. Excursions and ports are a mixed bag, with some guests disappointed by last-minute changes or lackluster destinations. Overall, the cruise offers good value and a pleasant experience, especially for families and those seeking a casual atmosphere.