The Norwegian Gem receives generally positive reviews for its friendly and attentive staff, clean ship, and enjoyable entertainment. Many guests appreciate the freestyle cruising concept and the variety of activities available. However, there are recurring criticisms regarding inconsistent food quality, port changes, and some issues with accommodations and service in specific areas. Pricing and value are seen as fair by some, but others feel nickel-and-dimed by extra charges. Excursions and port experiences are mixed, with some guests disappointed by last-minute changes or lackluster destinations. Overall, the ship offers a pleasant cruise experience, especially for families, but there is room for improvement in food consistency, communication, and specialty services.