The Norwegian Gem receives generally positive reviews for its friendly and attentive staff, clean ship, and enjoyable entertainment. Many guests appreciate the variety of dining options and the overall cruise experience. However, there are recurring criticisms about inconsistent food quality, port changes, and some issues with accommodations and accessibility. Some guests also mention crowding, long lines, and extra charges for certain amenities. Overall, the ship is seen as a solid choice, especially for families, but with room for improvement in food consistency, specialty services, and excursion organization.