The Norwegian Escape receives generally positive reviews for its service, food, and entertainment, with many guests praising the friendliness of the staff and the variety of activities. However, there are recurring complaints about crowding, the size and layout of the ship, inconsistent food quality, and extra charges for specialty services. Some guests found the entertainment lacking or not family-friendly, and issues with excursions, internet, and embarkation/disembarkation were noted. Overall, the ship is seen as a good value for families and first-time cruisers, but may not meet the expectations of seasoned travelers or those seeking a more intimate cruise experience.