The Norwegian Breakaway receives generally positive reviews for its service, food, entertainment, and itineraries, with many guests praising the friendliness of the staff and the variety of activities. The Haven experience is especially well-regarded. However, common complaints include overcrowding, upcharges for specialty dining and services, inconsistent service quality, and issues with smoking in public areas. Some guests found the ship too large and busy, with long waits for dining and disembarkation. Overall, the ship offers a fun and lively cruise experience, but may not suit those seeking a more intimate or all-inclusive feel.