The Holland America Zaandam was introduced in 2000 and refurbished in 2007 and features a musical theme throughout the ship. With special venues including Club HAL, The Loft, and The Oasis, kids onboard the Zaandam can enjoy their vacations with programs designed just for them. Onboard education is available for Holland America’s guests from the Culinary Arts Center to the Windows Digital Workshop. In the Mondriaan Show Lounge, passengers will enjoy live shows featuring vocalists, dancers, comedians, and more. Dining is served onboard the Zaandam in the Rotterdam Dining Room, the reservation-only Pinnacle Grill, and the casual Lido Restaurant.
The Holland America Zaandam receives high praise for its attentive service, comfortable accommodations, and well-maintained ship. Guests consistently highlight the friendliness and professionalism of the crew, the quality of the food, and the variety of destinations and excursions. While most reviews are positive, some guests mention areas for improvement such as entertainment variety, cabin size, and occasional maintenance issues. Overall, the Zaandam offers a relaxing and enjoyable cruise experience, especially appreciated by mature travelers and those seeking excellent service.
Service is consistently described as excellent, with staff going above and beyond to make guests feel welcome and cared for. Many guests felt 'spoiled' by the attentive crew.