Holland America Westerdam receives generally positive reviews for its service, food, and overall cruise experience, with many guests praising the friendly and attentive staff, clean ship, and well-organized logistics. However, some guests note a decline in food quality, service consistency, and ship maintenance compared to previous years. Entertainment and activities are seen as adequate but not exceptional, and some guests express dissatisfaction with shore excursions, pricing, and communication. Despite some negative feedback, the majority of guests enjoyed their cruise and would consider sailing with Holland America again.