Holland America Westerdam receives high marks for its friendly and attentive crew, clean ship, and generally enjoyable cruise experience. Many guests praise the service, food, and organization, though some note recent cutbacks in food quality, entertainment, and amenities compared to previous years. Cabins are often described as spacious, but there are occasional complaints about maintenance and cleanliness. Excursions and port times are sometimes seen as too short or disorganized, and some guests mention issues with pricing transparency and specialty services. Overall, the ship offers good value and a relaxing atmosphere, but some areas could benefit from improvement.