The Holland America Volendam receives high praise for its exceptional service, friendly staff, and well-organized excursions. Many guests enjoyed the diverse itineraries and interesting ports of call. The ship is described as clean and comfortable, though some mention it is older and could use updates. Food quality is generally good, but there are mixed reviews regarding buffet experiences and extra charges for certain menu items. Entertainment and activities are appreciated, especially for senior travelers, but some found options limited on the smaller ship. Pricing and value are a concern for some due to extra charges and upselling. Excursions are well-organized but can be overpriced or disappointing in some cases. Overall, guests felt pampered and well cared for, making for a memorable cruise experience.