The Holland America Volendam receives high marks for its attentive and friendly service, well-organized excursions, and enjoyable itineraries. Passengers frequently praise the staff and overall cleanliness, though some note the ship feels dated and maintenance issues occasionally arise. Food quality is generally good, but there are complaints about buffet chaos, extra charges for menu items, and uninspiring options. Entertainment and activities are considered adequate, but limited for those not interested in drinking or gambling. Excursions are well-organized but sometimes overpriced or disappointing. The ship is best suited for those seeking a smaller, quieter cruise experience, especially among older travelers.