The Holland America Line Rotterdam receives high marks for its beautiful, modern ship and generally excellent staff and service. Guests praise the ship's cleanliness, comfortable cabins, and well-chosen itineraries. Food quality is mostly good, especially in specialty restaurants, though some guests note a decline in main dining room standards and smaller portions. Entertainment and activities are mixed, with some standout performances but a lack of variety and family-friendly options. Crowding and reduced staff levels are recurring concerns, especially on full sailings. Pricing and value are questioned due to extra fees and perceived 'nickel and diming.' Excursions are hit-or-miss, with some cancellations and communication issues. Internet quality is widely criticized. Overall, Rotterdam offers a solid cruise experience, especially for mature travelers, but with some areas for improvement.