The Holland America Oosterdam receives generally positive reviews for its attentive service, excellent food, and well-organized itineraries. Many guests praise the friendliness and professionalism of the crew, the cleanliness of the ship, and the value for money. However, there are recurring criticisms about the ship's age and need for refurbishment, limited entertainment and activities (especially for younger or more active guests), and occasional issues with excursions, WiFi, and specialty services. The ship is often described as catering to an older demographic, with a quieter atmosphere. Overall, most guests enjoyed their cruise, but some noted areas for improvement.