Holland America cruises receive high praise for their service, staff friendliness, and well-organized itineraries, especially for scenic destinations like Alaska and Australia/New Zealand. Many guests enjoyed the comfortable cabins, cleanliness, and overall ship experience. However, there are recurring criticisms about food quality and variety, aging ships, and some entertainment and excursion shortcomings. Pricing and value are seen as fair by some, but others note rising costs and reduced services. The atmosphere is generally relaxing, though some found it too quiet or geared toward older travelers. Specialty services like Wi-Fi and drink packages are often considered overpriced. Overall, the cruise line is regarded as a solid choice, especially for those prioritizing service and scenic itineraries.