Holland America cruises receive high praise for their service, staff friendliness, and well-organized itineraries, especially for scenic destinations like Alaska and Australia/New Zealand. Many guests highlight the cleanliness of the ships and the comfort of the cabins. However, there are recurring criticisms about the aging condition of some ships, repetitive or disappointing food options, and occasional lapses in entertainment and specialty services. Excursions and land tours are generally appreciated, though some guests experienced issues with scheduling and communication. Pricing and value are seen as fair by most, but some note rising costs and reduced services. Overall, the cruise line is considered a solid choice, particularly for those seeking attentive service and beautiful destinations.