Holland America cruises receive high praise for their service, scenic itineraries, and overall organization. Many guests highlight the friendliness and professionalism of the staff, the cleanliness of the ships, and the memorable destinations. However, there are recurring criticisms regarding food quality and variety, aging ships, entertainment options, and some logistical issues with excursions and land tours. Pricing and value are also noted as areas of concern, with some guests feeling that service reductions and increased costs are noticeable. Despite some negatives, the majority of reviews reflect a positive experience, especially for those prioritizing service and scenic travel.