Holland America's Nieuw Amsterdam receives generally positive reviews for its service, food, and overall cruise experience, with many guests praising the friendly staff, cleanliness, and well-organized itineraries. However, there are notable criticisms regarding repetitive food options, inconsistent entertainment quality, and occasional maintenance or management issues. The ship appeals especially to those seeking a relaxing, scenic cruise, though some guests found the atmosphere too quiet or geared toward an older demographic. Value for money is often cited as good, but extra charges for amenities and specialty services are a common complaint.