The Holland America Nieuw Amsterdam receives generally positive reviews, especially for its service, food, and scenic itineraries. Many guests praise the friendly and attentive staff, well-maintained cabins, and enjoyable excursions. However, there are recurring criticisms about repetitive food in the buffet, inconsistent entertainment quality, and some maintenance issues on the ship. Pricing and value are often seen as fair, though some guests feel nickel-and-dimed by extra charges. The ship is noted for its cleanliness and relaxing atmosphere, though some find the crowd older than expected. Internet connectivity and specialty services receive mixed feedback. Overall, the Nieuw Amsterdam offers a solid cruise experience, especially for those seeking a relaxing and scenic voyage.