Holland America cruises receive high marks for their attentive and friendly service, well-organized itineraries, and beautiful destinations, especially in Alaska and Australia/New Zealand. Many guests praise the staff's professionalism and the cleanliness of the ships. However, there are recurring criticisms about the aging condition of some ships, repetitive or underwhelming food options, and a decline in entertainment variety. Excursions are generally appreciated, though some guests found them rushed or poorly communicated. Pricing and value are mixed, with some noting increased costs and reduced amenities. Overall, the cruise experience is positive, but there are areas for improvement, particularly in food quality, ship updates, and entertainment.